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Last updated: June 12, 2026

These Terms of Service govern the use of Crown Cleaning Inc.’s website and cleaning services.

“Crown Cleaning,” “we,” “us,” and “our” refer to Crown Cleaning Inc. “Client,” “you,” and “your” refer to the person or organization requesting or purchasing services.

By accepting an estimate, scheduling an appointment, approving work in writing, making payment, or allowing us to begin services, you agree to these Terms. Website visitors also agree to the provisions concerning website use.

If a signed service agreement, estimate, proposal, or invoice contains terms that differ from these Terms, the more specific written agreement will control for that service.

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Crown Cleaning provides residential and commercial cleaning services, including:

• Vacation-rental and short-term-rental turnovers

• Recurring janitorial and office cleaning

• Move-in and move-out cleaning

• Deep cleaning

• Window cleaning

• Pressure washing and exterior cleaning

• Linen, restocking, and specialty services

• Other services described in an approved estimate or agreement

The scope of each service is limited to the tasks described in the applicable estimate, proposal, checklist, invoice, service agreement, or written communication.

Tasks not included in the agreed scope may require additional time and charges. We will seek authorization before completing material additional work whenever reasonably possible.

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Estimates are based on the information available when the estimate is prepared, including property size, condition, access, requested services, frequency, and expected labor.

Pricing may be adjusted when:

• The property’s condition differs materially from what was described

• Additional areas or tasks are requested

• Access is delayed or restricted

• Excessive buildup, debris, pet hair, staining, or other unexpected conditions are present

• Specialized equipment, supplies, permits, or additional labor are required

We will notify you of a material pricing change and request approval before proceeding whenever reasonably possible.

Unless expressly stated otherwise, an estimate is not a guarantee of the exact amount of time required.

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An appointment is confirmed after Crown Cleaning provides written confirmation by email, text message, scheduling platform, proposal, or service agreement.

Arrival times may be provided as an estimated window. Delays caused by traffic, weather, earlier appointments, emergencies, restricted access, or circumstances outside our reasonable control will not constitute a breach of these Terms.

We will make reasonable efforts to notify you of significant delays.

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You agree to provide:

• Safe and timely access to the property

• Accurate keys, entry codes, gate instructions, and alarm information

• Necessary parking or loading instructions

• Working electricity and running water unless otherwise agreed

• Permission to enter and perform the requested services

• A reasonably safe working environment

You are responsible for obtaining authorization from the owner, tenant, property manager, or other appropriate party when you do not personally own or control the property.

If we cannot enter the property or safely perform the work, the appointment may be treated as a late cancellation or lockout.

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Before service begins, you agree to:

• Secure cash, jewelry, medications, weapons, sensitive documents, and other valuables

• Secure pets away from active work areas

• Identify fragile, damaged, unstable, or valuable items

• Disclose delicate or unusual surfaces requiring special care

• Disclose known hazards, infestations, sewage, bodily fluids, mold, needles, illegal substances, or other unsafe conditions

• Remove excessive clutter when decluttering is not included in the service

• Provide clear written instructions for unusual requests

We are not responsible for delays or incomplete work resulting from undisclosed hazards, excessive clutter, unsafe conditions, or restricted access.

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Keys, access codes, alarm information, and similar credentials will be used only as reasonably necessary to provide services.

Clients should avoid sending sensitive access information through unsecured public channels. You must notify us promptly when access instructions change.

We will not duplicate keys without authorization.

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We may take photographs or short videos of serviced areas for:

• Before-and-after documentation

• Quality control and inspection

• Confirmation that work was completed

• Damage or maintenance reporting

• Communication with authorized owners, hosts, or property managers

• Protection of the Client and Crown Cleaning in the event of a dispute

Documentation may be shared with contacts you authorize, including a property owner, host, manager, or office representative.

We will make reasonable efforts to avoid capturing people, confidential documents, or highly personal belongings. However, objects located in the work area may appear incidentally.

Service documentation will not be used publicly for advertising or marketing without separate permission where permission is required.

Additional information regarding personal information is available in our Privacy Policy.

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When requested and included in the service, we may visually check or document items such as:

• Lights

• Faucets

• Toilets

• Stoves and ovens

• Dishwashers

• Refrigerators

• Thermostats

• Doors and locks

These checks are basic observational checks and are not professional inspections, repairs, certifications, or guarantees that an appliance, system, or fixture is free from defects.

We do not assume responsibility for hidden problems or failures that cannot reasonably be identified during ordinary cleaning.

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We stand behind our work.

Please report a cleaning concern within 24 hours after service, or as soon as the issue is reasonably discovered. Commercial clients should report concerns no later than the end of the next business day whenever possible.

The report should identify the affected area and include photographs when available.

When appropriate, our primary remedy may be returning to address the specific missed area within a reasonable time. A re-clean does not include new tasks, new damage, additional buildup, or conditions arising after the original service.

We cannot guarantee complete removal of:

• Permanent stains or discoloration

• Hard-water etching

• Mold staining

• Odors absorbed into materials

• Paint, finish, grout, or caulk deterioration

• Rust, mineral damage, or corrosion

• Damage requiring restoration, repair, or replacement

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Crown Cleaning will exercise reasonable care while working at the property.

If you believe damage occurred during service, please notify us within 24 hours or as soon as the damage is reasonably discovered. You must provide reasonable access for us to inspect and document the issue.

Except when immediate action is reasonably necessary to prevent further damage or address a safety concern, please do not repair, discard, or replace the item before we have had an opportunity to inspect it.

After evaluating an eligible claim, Crown Cleaning may arrange a repair, replacement, reimbursement, insurance claim, or another reasonable resolution.

We are not responsible for damage caused by:

• Pre-existing damage or ordinary wear

• Loose, unstable, improperly installed, or deteriorated fixtures

• Failing paint, finishes, grout, caulk, seals, or adhesives

• Fragile items not disclosed or properly secured

• Hidden or latent defects

• Client-supplied products, tools, or equipment

• Manufacturer defects

• Client instructions that conflict with product or surface-care requirements

Nothing in these Terms excludes responsibility that cannot legally be excluded.

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Unless expressly agreed in writing, Crown Cleaning does not provide regulated biohazard, hazardous-material, trauma-scene, sewage, asbestos, lead, or extensive mold-remediation services.

If potentially hazardous conditions are discovered, we may:

• Stop work immediately

• Isolate or avoid the affected area

• Require professional remediation

• Reschedule or cancel the service

• Charge for work already completed and reasonable costs incurred

Employees are not required to perform work that Crown Cleaning reasonably considers unsafe.

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Unless otherwise stated in writing:

• Residential one-time services are due upon completion

• Deposits may be required for large, specialized, or peak-period appointments

• Commercial and recurring accounts are payable according to the terms shown on the invoice or service agreement

• Additional authorized work will be added to the final invoice

Deposits will be applied toward the service price. Any nonrefundable portion will be identified before payment and will be limited to reasonable costs or scheduling commitments associated with the job.

Late payments may result in paused service, cancellation of future appointments, reasonable late charges disclosed in writing, and lawful collection activity.

You agree to reimburse reasonable collection costs to the extent permitted by law.

Please contact us before initiating a chargeback so we have a reasonable opportunity to investigate and resolve the issue. This request does not limit any lawful billing-dispute rights.

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Appointments may be cancelled or rescheduled without charge when at least 24 hours’ notice is provided, unless a different policy is stated in the estimate or service agreement.

Cancellations or rescheduling requests made with less than 24 hours’ notice may result in a reasonable cancellation fee of up to 50% of the scheduled service price.

A lockout, no-show, denied access, unavailable utilities, or unsafe property condition may be treated as a late cancellation. Unavoidable parking, permit, toll, or mobilization expenses may also be charged.

Cancellation fees are intended to reasonably account for reserved labor, travel, scheduling disruption, and costs incurred—not to operate as a penalty.

Any cancellation right required by federal or California law will apply regardless of this section. When a transaction qualifies as a covered home-solicitation sale, Crown Cleaning will provide any legally required notice of cancellation.

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Recurring service frequency, pricing, minimum term, and cancellation requirements will be stated in the applicable proposal or service agreement.

Consumer services will not automatically renew or continue through recurring billing unless the renewal terms and cancellation method have been clearly disclosed and the Client has provided the consent required by applicable law.

Where required, Clients may cancel a recurring consumer service through the same medium used to enroll or through another reasonably accessible cancellation method.

Commercial agreements may contain separate term, renewal, and termination provisions.

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Cleaning results depend on the property’s age, condition, materials, maintenance history, buildup, and prior damage.

Except for promises expressly stated in writing and rights that cannot legally be waived, services are provided without guarantees regarding outcomes that depend on pre-existing or hidden conditions.

Crown Cleaning does not provide engineering, environmental, mold, pest, plumbing, electrical, appliance-repair, restoration, or building-inspection services.

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To the maximum extent permitted by law, Crown Cleaning will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost rental income, loss of use, or business interruption, arising from an ordinary service dispute.

This limitation does not apply to liability that cannot lawfully be limited, including liability arising from fraud, willful misconduct, unlawful conduct, or other non-waivable legal obligations.

Any limitation will be applied only to the extent it is lawful and reasonable under the circumstances.

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To the extent permitted by law, you agree to be responsible for third-party claims, losses, or expenses caused by:

• Your material breach of these Terms

• Unsafe conditions you knew about but failed to disclose

• Instructions you provided that violated the rights of another person

• Your lack of authority to approve entry or services

• Property conditions not caused by Crown Cleaning

This provision does not require you to indemnify Crown Cleaning for losses caused by Crown Cleaning’s own negligence, willful misconduct, or unlawful conduct.

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Exterior cleaning, window cleaning, pressure washing, and similar services may be postponed because of unsafe weather, high winds, smoke, road closures, equipment failure, government restrictions, utility interruptions, or other circumstances outside our reasonable control.

Neither party will be responsible for a delay caused by circumstances beyond its reasonable control. Amounts remain due for services already completed and authorized costs already incurred.

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Before filing a lawsuit, both parties agree to make a good-faith effort to resolve the dispute informally.

A written notice should describe:

• The service or transaction involved

• The nature of the concern

• The requested resolution

• Relevant photographs, invoices, or communications

Nothing in this section prevents either party from pursuing an eligible matter in small claims court or seeking urgent relief when reasonably necessary.

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These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Subject to any mandatory jurisdiction or venue requirement, legal proceedings relating to these Terms or our services must be brought in a court of competent jurisdiction located in Monterey County, California.

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You may use our website only for lawful purposes.

You may not:

• Interfere with the website’s operation or security

• Attempt unauthorized access to accounts or systems

• Upload viruses, malicious code, or harmful material

• Submit false or misleading information

• Scrape, reproduce, or exploit website content without authorization

• Use website forms to harass, impersonate, or defraud another person

Website content is owned by or licensed to Crown Cleaning and may not be copied or commercially used without permission, except as allowed by law.

Third-party services, maps, payment systems, scheduling tools, and links may be governed by separate terms and policies.

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Our handling of personal information is described in our Privacy Policy.

Information regarding website accessibility and assistance is available in our Accessibility Statement.

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We may update these Terms as our services, website, or legal obligations change.

The revised version will be posted with an updated effective date. Changes will apply prospectively unless otherwise agreed or legally permitted.

The Terms in effect when a service is accepted will generally govern that service unless the parties agree otherwise in writing.

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If a court determines that one provision of these Terms is invalid or unenforceable, that provision will be enforced to the greatest lawful extent or removed, while the remaining provisions will continue in effect.

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A delay or failure to enforce a provision does not waive the right to enforce that provision or any other provision later.

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Crown Cleaning Inc.

Email: crowncleancrew@gmail.com
Phone: (831) 809-9404
Mailing address: P.O. Box 224, Pacific Grove, CA 93950